This article explores what are the challenges in interaction and communication between civic activists, coders and civic coders, and what could be done to overcome them.

The evidence from the field shows us that many civic tech tools fail. Sometimes this has to do with the technology used and the lack of appropriate tech skills to apply it, but most of the time, it boils down to the human element.

This research offers solutions for organizations which want to measure their impact in a better and more sufficient way.